Aged Care Living
Online Payments
Retirement Living

Who do I speak to if I have a concern or complaint?

Your feedback lets us know what we’re doing well and what we could do better. If you have a concern or complaint, we encourage you to first speak to the manager.

See our Aged Care Living process and policy to find out how to raise a concern or make a complaint.

Need some help?

Whether you want to speak to someone on the phone or prefer to send an email, we’re here to help guide you through any queries or questions you may have about moving into an Oceania Village.